Napoleon Prestige 500 RSIB Propane Grill (P500RSIBPSS-3)
Best warranty paper — Four 12,000 BTU stainless main burners, a 14,000 BTU infrared side burner and an 18,000 BTU infrared rear rotisserie burner, and the longest paper on the page: lifetime on the hood, lids, castings, stainless grids and tube burners, fifteen years on nearly everything else. 4.4★ across 363 on a listing sold by Spotix Inc, a dealer in Napoleon's own database. Two catches: Napoleon's warranty portal now calls it the Legacy Prestige 500, and two test kitchens found it heated unevenly
Specs
| Model | P500RSIBPSS-3 (propane) — titled 'Legacy' on Napoleon's warranty portal; the current model is the Prestige 500 Connected RSIB (P500VXRSIBPSS) |
| Burners | 4 stainless tube main burners + infrared side burner + infrared rear rotisserie burner |
| BTU | 48,000 main (4 x 12,000) + 14,000 side + 18,000 rear = 80,000 |
| Cooking area | About 500 sq in main (the Amazon listing title) |
| Grates | Stainless WAVE cooking grids; a heavy cast-iron grate on the infrared side burner |
| Cookbox | Double-walled cast aluminum body with a stainless hood (dealer ATBBQ's listing); one owner reports a painted lower cabinet |
| Weight | 196.6 lb |
| Sold by | Spotix Inc — listed in Napoleon's dealer database |
| Warranty | Hood, stainless and porcelain lids, aluminum castings, stainless cooking grids and stainless tube burners: lifetime; sear plates, porcelain cast-iron grids, infrared rotisserie and infrared side burner: 15 years; electrical components 3 years; all other parts 15 years — for products bought through an authorized Napoleon dealer |
| Owner rating | 4.4★ / 363 |
Pros
- The longest warranty on the page: lifetime on the hood, lids, castings, stainless grids and tube burners, and fifteen years on everything else except the electrics
- An infrared side burner and an infrared rear rotisserie burner on the grill, where every Weber here has neither
- Sold by Spotix Inc, whose Amazon seller address matches the Spotix, Inc entry in Napoleon's dealer database — the channel Napoleon's warranty requires
- AmazingRibs cooked on it and calls it 'a very nice, high-end, cart-mounted, gas grill at an affordable price'
Cons
- Napoleon's warranty portal titles this model the Legacy Prestige 500 RSIB; the current Prestige 500 Connected adds Wi-Fi, an LCD display and a larger rear and side burner
- Two test kitchens passed on it: Serious Eats found it 'heated too unevenly' and Food & Wine was 'disappointed with its searing'
- The critical tail: large cold spots and a frame one owner calls flimsy, a lower cabinet painted rather than stainless, and a grill delivered on a pallet to assemble
- Napoleon's warranty excludes 'hostile environments such as salt or chlorine', and makes rinsing part of the maintenance for a coastal or poolside grill
- The dealer clause is load-bearing: if the buy box moves to another seller, check that seller is a Napoleon dealer before you pay
Build quality for the money and uneven heat. 'Heat output is very poor, with large cold spots across the grill. Frame is flimsy and subject to warping' (April 2025); 'all of bottom cabinet is PAINTED a charcoal gray, not stainless steel' with plastic handles (June 2025); cabinet doors badly uneven after a professional assembly (2020); a grill that 'went up in flames' on its second use (2022); an infrared side burner with no spark (2023); a pallet left by the mailbox and a 'nightmare' assembly (2022); 'terrible on temp control' (July 2025); parts that did not belong to the grill (April 2026).
37 critical reviews among 363 ratings (9 percent one star); 10 critical cards read signed-in 2026-09-13, all Verified Purchase, 0 Vine, all US · critical reviews read 2026-09-13
Pro review “The Napoleon Prestige P500RSIB is a very nice, high-end, cart-mounted, gas grill at an affordable price, competitive with Weber Summit, Saber's all stainless models and Broil King's Imperial Series, but it is not the top of the line Napoleon.”— Meathead, AmazingRibs
FAQ
Who is the Napoleon Prestige 500 RSIB Propane Grill (P500RSIBPSS-3) for?
You want the parts that rust covered for life, an infrared side burner and a rotisserie burner in the box, and you are happy buying the outgoing generation from a Napoleon dealer — 4.4★ across 363. Not for a buyer who wants a tester's crown: Serious Eats and Food & Wine both passed on it.
What do owners say about the Napoleon Prestige 500 RSIB Propane Grill (P500RSIBPSS-3)?
4.4★ across 363 owner ratings (Amazon, read 2026-09-13). What owners complain about: Build quality for the money and uneven heat. 'Heat output is very poor, with large cold spots across the grill. Frame is flimsy and subject to warping' (April 2025); 'all of bottom cabinet is PAINTED a charcoal gray, not stainless steel' with plastic handles (June 2025); cabinet doors badly uneven after a professional assembly (2020); a grill that 'went up in flames' on its second use (2022); an infrared side burner with no spark (2023); a pallet left by the mailbox and a 'nightmare' assembly (2022); 'terrible on temp control' (July 2025); parts that did not belong to the grill (April 2026).
What is the warranty on the Napoleon Prestige 500 RSIB Propane Grill (P500RSIBPSS-3)?
Hood, stainless and porcelain lids, aluminum castings, stainless cooking grids and stainless tube burners: lifetime; sear plates, porcelain cast-iron grids, infrared rotisserie and infrared side burner: 15 years; electrical components 3 years; all other parts 15 years — for products bought through an authorized Napoleon dealer
Record
- — Added as the best warranty paper in the propane cart grill showdown and read the same day. Recorded against it: Napoleon's warranty portal titles it the Legacy Prestige 500 RSIB, two test kitchens found uneven heat, and the Amazon seller Spotix Inc was checked against Napoleon's dealer database and matched.
Warranty — and what changes if you buy it on Amazon
Hood, stainless and porcelain lids, aluminum castings, stainless cooking grids and stainless tube burners: lifetime; sear plates, porcelain cast-iron grids, infrared rotisserie and infrared side burner: 15 years; electrical components 3 years; all other parts 15 years — for products bought through an authorized Napoleon dealer · you are buying this on Amazon
Read it yourself: Napoleon warranty document · we read it . Terms change without announcement, so treat this as a dated snapshot. How warranty works by buy path →
✓ Safety: no active recall — CPSC Recall API queried 2026-09-13 by RecallTitle ('Napoleon'): 1 record, #14218 (2014), Wolf Steel's Napoleon propane gas FIREPLACES for a laceration hazard — not a grill. Positive control the same sitting: ProductName 'heater' returned 181 records. The category's newest gas-grill recall is #26605 (2026-07-09), Conair's Cuisinart Propel+ 3-in-1 — not on this page.
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Data last verified: 2026-09-13. Ratings are real, dated reads — never scraped or invented. Full methodology and monetization disclosure: how we test.