Napoleon TravelQ PRO285X Portable Gas Grill with Scissor Cart
Skip: a ten-year badge on a grill that will not stay lit — Two 6,000 BTU burners under 285 square inches on a scissor cart, 50.5 pounds, and the longest-sounding warranty in the category. The owners disagree with the badge: 4.0★ across 71 on Amazon with nearly a fifth one star, and a tail of regulators that quit after a handful of cooks and a support line that does not pick up
Specs
| Model | PRO285X-BK |
| Type | Stand-up with folding cart |
| Burners | 2 stainless, 6,000 BTU each |
| BTU | 12,000 |
| Cooking area | 285 sq in (Napoleon's manual: irregular) |
| Fuel | 1 lb cylinder or 20 lb tank (Napoleon) |
| Weight | 50.5 lb |
| Sold by | Amazon.com |
| Warranty | Castings, stainless base and lids 10 years; painted steel lid, stainless tube burners and cast-iron grids 5 years full, then 50 percent off parts to year 10; sear plates 3 years full in the manual but 5 on Napoleon's warranty web page; all other parts 2 years; authorized Napoleon dealer purchases only |
| Owner rating | 4.0★ / 71 |
Pros
- Two burners on a scissor cart that runs on either a 1-pound cylinder or a 20-pound tank
- Food & Wine found its gauge 'always within 10 degrees of our thermometer' on the TravelQ it tested
- Ten years on the castings, stainless base and lids
- Sold by Amazon.com, which Napoleon's authorized-online-retailers page names
Cons
- Nearly a fifth of its Amazon ratings are one star, and the tail is regulators that failed after about five uses and a grill that 'won’t stay lit for more than a couple of seconds'
- Owners describe a four-hour hold, unanswered support calls and a $25 charge to ship missing parts under warranty
- The ten years is the castings and lids: burners and grids get five years full then a 50 percent parts discount, all other parts two — and the manual and the web page disagree on the sear plates
- Neither tester's pick carries this model number: Food & Wine prints none, and Serious Eats' pick is the TQ285X, a sibling
Regulators and support. 'I got to use it five times before it went kaput. Now it won’t stay lit' (July 2026); 'the regulator went out after maybe 5 uses' (June 2026); a four-hour hold on the support line (July 2026); missing nuts and grills shipped under a warranty claim for a $25 charge (June 2026); 'the company doesn't stand behind the product and doesn't respond to support calls' (August 2025); replacement parts unobtainable after five years (2019); a canister fitting whose threads failed in a year (2019).
10 critical reviews among 71 ratings (19 percent one star); all 10 read signed-in 2026-09-13, 8 Verified Purchase, 0 Vine, 8 US · critical reviews read 2026-09-13
FAQ
Who is the Napoleon TravelQ PRO285X Portable Gas Grill with Scissor Cart for?
You want the words '10 Year Limited' on the box more than a regulator that outlasts the first camping trip, and you have a free afternoon for hold music. Everyone else: the Coleman RoadTrip 285 does the same job on a deeper, quieter owner record.
What do owners say about the Napoleon TravelQ PRO285X Portable Gas Grill with Scissor Cart?
4.0★ across 71 owner ratings (Amazon, read 2026-09-13 · early data · global base). What owners complain about: Regulators and support. 'I got to use it five times before it went kaput. Now it won’t stay lit' (July 2026); 'the regulator went out after maybe 5 uses' (June 2026); a four-hour hold on the support line (July 2026); missing nuts and grills shipped under a warranty claim for a $25 charge (June 2026); 'the company doesn't stand behind the product and doesn't respond to support calls' (August 2025); replacement parts unobtainable after five years (2019); a canister fitting whose threads failed in a year (2019).
What is the warranty on the Napoleon TravelQ PRO285X Portable Gas Grill with Scissor Cart?
Castings, stainless base and lids 10 years; painted steel lid, stainless tube burners and cast-iron grids 5 years full, then 50 percent off parts to year 10; sear plates 3 years full in the manual but 5 on Napoleon's warranty web page; all other parts 2 years; authorized Napoleon dealer purchases only
Record
- — Named the SKIP in the portable propane grill showdown: an Amazon base with nearly a fifth one star, a regulator-and-support critical tail read the same day, and a ten-year badge that covers the castings and lids.
Warranty — and what changes if you buy it on Amazon
Castings, stainless base and lids 10 years; painted steel lid, stainless tube burners and cast-iron grids 5 years full, then 50 percent off parts to year 10; sear plates 3 years full in the manual but 5 on Napoleon's warranty web page; all other parts 2 years; authorized Napoleon dealer purchases only · you are buying this on Amazon
Read it yourself: Napoleon warranty document · we read it . Terms change without announcement, so treat this as a dated snapshot. How warranty works by buy path →
✓ Safety: no active recall — No active CPSC recall found. CPSC Recall API re-queried 2026-09-13 in a later sitting, with a working positive control (ProductName 'heater' = 181 records): RecallTitle 'Napoleon' returned 1 record and RecallTitle 'Wolf Steel' and ProductName 'Napoleon' 2 each, all Wolf Steel's Napoleon propane gas FIREPLACES (#14218, 2014; #09063, 2008) — no grill, no TravelQ. An earlier sitting the same day had failed seven times with the API's 'provider failed on Open' error.
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Data last verified: 2026-09-13. Ratings are real, dated reads — never scraped or invented. Full methodology and monetization disclosure: how we test.